The orders are generally shipped within 48 hours of your payment if we have the goods in stock.
If we haven't got them in stock, we'll send them as soon as possible
We generally ship through the postoffice "colissimo" unless you specify something different
The shipping costs include pacakging, preparing the order and shipping
If the parcel is severally damaged when you get it, do not accept it. If you do, we cannot be responsible for the damage occured to the goods
Concerning the retourns, the goods need to be sent in their original box and be perfectly new and clean
They must be sent back to
SOS SABOTS, 30 chemin du Souzan, 38490 LE PASSAGE, FRANCE
You choose your way of sending, you are responsible of your goods until they arrive at SOS SABOTS'
If you wish, you can choose to buy online a retuirn colissimo
http://www.sosabots.com/fr/hipposandales/210-retour-colissimo.html?search_query=retour&results=2 (not valid for all countries)
Then you print and stick the label on and you don't need toqueue at the postoffice anymore
Don't forget to write a note to say what you want : exchange, credit , reimbursement (please provide IBAN if you have a foreign bank account)